Shipping policy

Shipping Policy

Thank you for shopping with GladesWild. Many of our products are made to order, meaning production begins after your order is placed. Please review the information below before completing your purchase.

Shipping Costs

Customers are responsible for all shipping charges.

Shipping costs are calculated and displayed at checkout based on the items ordered, package size, shipping destination, and available delivery method. Shipping charges are separate from the product price unless a specific free-shipping promotion is clearly advertised.

Processing and Production Time

Because many GladesWild products are made to order, orders require production time before they are shipped.

Production times may vary depending on the product, order volume, holidays, and the production facility fulfilling the order. Estimated delivery dates shown during checkout include estimates only and are not guaranteed.

Once your order has shipped, you will receive a confirmation email containing tracking information when tracking is available.

Separate Shipments

GladesWild works with multiple production and fulfillment partners. If your order contains more than one product, your items may be produced at different facilities.

As a result:

Items may arrive in separate packages.
Packages may arrive on different dates.
You may receive more than one tracking number.
Shipping charges may reflect multiple packages or fulfillment locations.

Receiving part of your order first does not necessarily mean that other items are missing.

Delivery Estimates

Delivery times begin after production is complete and the package has been transferred to the shipping carrier.

Delivery estimates may be affected by:

Carrier delays
Severe weather
Holidays
High order volume
Incorrect or incomplete addresses
Customs processing
Events outside the control of GladesWild

GladesWild cannot guarantee an exact delivery date and is not responsible for carrier delays after an order has been shipped.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

Name
Street address
Apartment or unit number
City
State
ZIP or postal code

Because orders may enter production shortly after purchase, we cannot guarantee that an address can be changed after an order has been placed.

GladesWild is not responsible for orders delivered to an incorrect address supplied by the customer. Additional shipping charges may apply if an order must be reshipped.

Tracking Information

When tracking is available, it will be emailed to the address entered during checkout.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation. Tracking information may take 24–48 hours to display movement.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your home, mailbox, porch, garage, or other possible delivery areas.
Ask household members or neighbors whether they accepted the package.
Confirm that the shipping address entered at checkout was correct.
Contact the shipping carrier directly for additional delivery information.

Please contact GladesWild at GladesCreations@gmail.com if you still cannot locate the package. We will review the available tracking information and assist where possible.

GladesWild is not responsible for theft or loss after a carrier confirms delivery to the address provided by the customer.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, contact us at GladesCreations@gmail.com as soon as possible.

Please include:

Your full name
Your order number
A description of the issue
Clear photographs of damaged products
Photographs of the packaging and shipping label, when applicable

Claims may be subject to the shipping carrier’s or production partner’s reporting deadlines. Prompt notice helps us investigate and determine the available resolution.

International Orders

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping charge paid at checkout unless specifically stated otherwise.

GladesWild cannot control customs delays or predict the amount of any customs-related fees.

Order Changes and Cancellations

Because many products are made to order, production may begin shortly after an order is submitted.

Contact us immediately at GladesCreations@gmail.com if you need to request a cancellation or change. We will make a reasonable effort to assist, but changes and cancellations cannot be guaranteed once production has started.